The rental car let down

We are suffering from rental car let down! Had we been on time, we would have had one sweet ride! But, no such luck!! We lost our chance after a series of events.

We were home a whole 15 hours from Chicago before heading out to AZ. Just enough time to do laundry, re-pack, sleep, and rake the dogs to the boarding place. Of course we were running behind from being gone for four days and leaving again. Plus we overslept out of exhaustion from being gone (and probably eating too much food). We got to the airport to pick-up our one-way rental and leave our car to have when flying in. We parked in the long term lot and couldn't find the walkway to the terminal since neither of us had flown out of the new Indy airport. So we waited in the freezing cold for the bus to pick us up. Thank goodness for heaters in the shelters (see pic below). That featur rocks!! We got on the bus and the lady dropped off some people flying and said she would take us to rental cars. She missed the turn and ended up circling around and dropping us at the main terminal where she dropped the original people. Turns out the rentals weren't too far
and we should have gotten off to begin with.

Our rental time was set for noon, but we were about an hour late to pick-up the car. Originally we were told they were out of one-way rentals so we were getting a car typically used locally. We got everything loaded into a fully-loaded all leather interior with heated seats, onstar, and xm radio Buick lesverne. Who-hoo! The car was started and we were pulling away when someone in the garage flagged us down. Apparently, someone had just returned a one-way rental while we were loading our car and we needed to switch cars. Boo! So, we are on our way in a Chevy Malibu. Not horrible, but definitely a letdown from the original car. I can't complain. We ate renting through Alamo and everything has been smooth so far. Definitely better than some experiences with Enterprise!